T's & C's + Aftercare
Sofa King Terms and Conditions and Aftercare service
Sofa King All Sofas are 100% Safety Standards: Fire Safety UK BS 5852 Compliant
Company Number 06810349
VAT Number 857738373
By using and purchasing from this website or in store you are agreeing to these terms and conditions.
To be eligible to purchase Products on this website you must:
(a) Be capable of entering into binding contracts; and
(b) Be at least 18 years old.
(c) Provide your real name and contact details (including e-mail); and
(d) a valid delivery address in the United Kingdom (mainland only)
Warranties: Our products are manufactured to the highest quality, the vast majority in the United Kingdom. Sofa King Sofas come with a full one year genuine manufacturers warranty except ex display items that do not come with any form of warranty. All other products sold in store or on line are warranted against manufacturing defects only, The Sofa King Ltd reserves the right not to apply the warranty in cases of inappropriate use or when the product has been tampered with by a third party or interventions by non-authorized personnel, all sofas have a weight limit which works out to no more than 18 stone per seat and the use of 'raisers' is not recommended and will void the manufactures warranty and clips/joining mechanisms on corner suites are not included in the manufacturers warranty, care must be used when moving corner suites once installed. Sofas need to sit on a flat surface and care must be used when moving them, lift them don't drag to ensure the feet are not damaged as this will void the guarantee. All items sold are only suitable for domestic use only not commercial use and damage caused by belt buckles, shoes and jewellery or by you moving the sofas causing damage would not be deemed a manufacturers fault.
5* two person delivery set up in room of choice:-When we deliver your new item, all staff have to carry out a risk assessment prior to entering your home, so clear any hallways and obstructions, be nice to the delivery drivers they work very hard... We do our best to deliver within 28 working days if you order a stock sofa or if you order a sofa that is being custom made for you it will be delivered within 28 days of making. Min order £399 unless agreed with staff.
We are not liable for damage to the building is a flat, your home, carpets, walls or doors or any breakages. We will deliver up stairs of flats up to 1st floor unless there is a working lift. We are unable to deliver into bedrooms.
If you are paying the £65 for us to take away your old sofa(s) then we can only take away the same amount of items that we are delivering, please ensure the sofas we are taking away can fit through doors. We are not responsible for any damage caused to your home by removing your old sofas.
72 hour pallet delivery:- If you choose the 72 hour delivery your new sofas will arrive on a pallet and be dropped as near as they can outside your front door, it will be up to you to get them into your home and you will need 2 people as they are heavy, the lorry driver is unable to help. delivery is Monday to Saturday only and between 8am and 7pm. Sofas may need the feet screwing on and all sofas will need the backs fitting in place, some sofas have the backs hidden inside a zip under the sofas which is also where the feet may be stored. Your billing address must match the delivery address and we may ask for additional information inc a recent bill that matches the billing and shipping address before items are sent. Photo Id may also be required on delivery and the card you used to pay unless you paid with paypal and are verified. This is to help prevent fraud. If you are not in on the delivery day set then you will charged £99 for another delivery or this amount will be deducted from your refund plus £19.99 admin fee.
If you order an item that we can deliver via parcelpost 48 hour ie footstools then it will arrive in a box for home assembly. Your billing address must match the delivery address and we may ask for additional information inc a resent bill that matches the billing and shipping address before items are sent. Photo Id may also be required and the card you used to pay unless you paid with PayPal and are verified. This is to help prevent fraud.
On the rare occasion due to unforeseen circumstances we are unable to deliver on the day given, you will be contacted and given a different delivery day. This is rare but can be due to mechanical problems, illness or traffic due to accidents, any alternative delivery days will be within 21 days.
Main land delivery only, we are unable to deliver to Scottish Highlands or any Chanel islands inc the Isle of White and the 2 man delivery service is NOT available to the following areas and postcodes:- Scotland, if you are within the congestion zone in London or the following postcodes:- NE, CA, DH, DL, TS, LA, LL, SA, SY, LD, TA, EX, DT, TQ, PL, TR, CT.
Christmas Holidays 2018 delays. Order a fabric sofa that is being hand made for you on or after the 10th of December and it will be made for the 19th of January 2019 with delivery asap after due to the Christmas factory holidays. Order a stock sofa during these dates and we will resume deliveries on the 7th of January.
Cancelling your order You can cancel your order at any time up to 72 hours before delivery for a refund minus £14.99 admin fee charge, unless you ordered a bed or mattress or a fabric sofa that is being hand made for you or a sofa that say 'hand made in 14 days, so your new item is made especially for you, on these items if you cancel after you order you can be refunded but it will be minus 30% of the purchase price. If you would like a refund Please e mail ‘email@example.com’ stating you wish to cancel you order with your order number, name address and contact number and a reason which will help us with future orders. Refunds will be made within 14 days using the original method you paid.
On Delivery only if you chose our 5* set up delivery service and purchased a stock sofa: If the sofa(s) you ordered are not what you expected then ask the drivers to take them back you will be refunded minus a £14.99 admin charge. If you ordered a hand made sofa that is being made exclusively for you or bed/mattress then you can send it back but we will deduct 35% from your refund.
Returning goods once the drivers have left your home if delivered using our 5* service or within 14 days of delivery or if you chose our Pallet delivery service or parcelpost delivery service: It is your responsibility to return the items to our Northampton showroom. However we recognize that many customers do not have the means to do this, and so we can arrange collection during normal business hours (Monday To Friday) if requested. In such circumstances a charge of between £129 and £249 will be made for the collection depending on where you live and this amount will be deducted from your refund. Items will need to be returned in the original packaging and be unused. If you ordered a hand made sofa or bed then you then the same applies but 45% will be deducted from your refund. Once inspected you will be refunded within 14 days using the same method you paid.
We do our best to make sure prices are correct but mistakes happen we are only human, if a pricing error has uncured you will be notified within 24 hours of ordering and made aware of the mistake and refunded in full. We never intend to mislead our customers.
If a sofa you purchased is reduced in a sale event then we are unable to refund the difference. Sofa Prices are subject to change depending on promotions and delivery timescales.
AFTER SALES INFO
On the rare occasion a fault arises with your new sofa, then don’t worry your covered with a 12 month manufactures guarantee*, please contact The Sofa King Ltd Via the e email below with ALL of the following information :-
Telephone numbers inc mobile,
Full address inc postcode,
The date purchased,
Your receipt/order number,
A full description of the fault,
Very important we need 2 photos of the item(s) one from a few feet back so we can see the whole sofa(s) and a 2nd photo a little closer to try and show the fault (If Possible, if not please take one anyway as the manufactures always ask)
Even More Important: The batch number(s) of each faulty item(s) these are located usually on a white label either under the sofa(s) or under the footrests or under the seat cushions if a hand made fabric sofa from our Royal English Collection.
E Mail ALL of this info to;- firstname.lastname@example.org
What happens Next
Once we receive this information it is passed onto the manufactures and you will be contacted within 28 working days. The manufacturers may decide to send a technician to your home to have a look and hopefully fix the issue, if the technician deems the fault un-fixable or not a manufactures fault they will complete a report and send it to the manufacturer. The manufacturer will then inform us if they are sending a replacement part and any course of action they deem acceptable. (replacement part’s can take up to 16 weeks to arrive) we will keep you informed as and when the manufactures contact us and once any replacement parts arrive you will be contacted to arrange for the technician to re visit your home to repair the fault. Occasionally we will collect the sofa for repair which can take up to 28 days to return back to you. As responsible retailers we would hope all issues are resolved within 90 days from the original e mail, if you feel the fault is a danger then please do not use the sofas or do what ever you feel necessary to make them safe.
* Does not apply to Ex Display sofas