- T + C's
T + C's
All Sofas are 100% Safety Standards: Fire Safety UK BS 5852 Compliant
Terms and Conditions for The Sofa King Ltd
(After Care Service Is At the Bottom Of The Page)
Company Number 06810349
VAT Number 857738373
Telephone 01327 227390 or 01604 760105
Building ONE, Royal Ordnance Depot, Weedon, Northampton, NN7 4PS Tel 01327 227390
By using and purchasing from this website or in store you are agreeing to these terms and conditions.
To be eligible to purchase Products on this website you must:
(a) Be capable of entering into binding contracts; and
(b) Be at least 18 years old.
(c) Provide your real name and contact details (including e-mail); and
(d) a valid delivery address in the United Kingdom (mainland only)
Payment The price of the Products will be the amount set out in the Order. Prices are liable to change at any time, but subsequent price changes will not affect the price for the Products stated in your Order at the time of placing your Order.
Payment can be made on line or in store by credit or debit card, bank transfer (details available upon request), Cash (In store Only) Or PayPal.
Availability All items are subject to stock availability on the rare occasion of a delay then we will inform you as soon as possible if the item(s) you have ordered, may be delayed and offer you a refund if you cant wait. We accept no liability for delays and please note that orders for our 'hand made in 14 days, delivery asap after' fabric sofas, if ordered between the 11th and 25th of July will be delayed by 14 days as our sofa factory being very British closes for factory fortnight.
Leather Here at The Sofa King we use the best quality full grain leather on the sofas marked cow hide or real leather, if it says 100% all over then its leather ALL OVER back, sides, front otherwise it has leather match to non wearing areas. We use 100% Leatherair on sofas marked ‘Leathgerair’ (Leatherair is a fabric that replicates leather, please don’t get leatherair confused with plastic cheap sofas which we do not sell!, Leatherair conforms to your body temperature, is very hard wearing and rub tested to the max, its scratch resistant which means is perfect for kids and pets. All other sofas are made using quality thick bonded leather which is made by bonding man made materials with small leather off cuts, its then dyed and glued onto the backing all ready to withstand today’s hectic lifestyles.
Warranties Our products are manufactured to the highest quality, the vast majority in the United Kingdom. Sofa King Sofas come with a full one year genuine manufacturers warranty, except ex display items which do not come with any form of guarantee. Products are warranted against manufacturing defects only, The Sofa King Ltd reserves the right not to apply the warranty in cases of inappropriate use or when the product has been tampered with by a third party or interventions by non-authorized personnel, the use of 'raisers' is not recommended and will void the manufactures warranty and clips/joining mechanisms on corner suites are not included in the manufacturers warranty,care must be used when moving corner suites once installed. All items sold are only suitable for domestic use only.
Delivery Delivery is to the area's on the map shown in the 'Delivery Info' category only and Our 5* delivery service includes taking sofas and suites into your home and setting them up, when we deliver your new item and all staff have to carry out a risk assessment prior to entering your home, so clear any hallways and obstructions, be nice to the delivery drivers they work very hard..We are unable to set up the beds or mattresses due to health and safety unless they are set up in a lounge but we do not go into customers bedrooms.
We are not liable for damage to your home, carpets, walls or doors or any breakages.
If you are paying the £40 for us to take away your old sofa(s) then we can only take away the same amount of items that we are delivering.
On the rare occasion due to unforeseen circumstances we are unable to deliver on the day given, you will be contacted and given a different delivery day. This is rare but can be due to mechanical problems, illness or traffic due to accidents, any alternative delivery days will be within 21 days of the 1st delivery day.
The delivery fee includes set up of your sofas by trained staff, if you choose not to have your sofas set up then we are not liable for damage or injury if you choose to set them up yourself. The delivery drivers are trained to look out for any sharp objects in the packaging or attached to the sofas while being transported. So always let us do the hard work for you
We are only able to keep your sofa(s) for 12 weeks from the date you order. If the sofa(s) are not delivered or collected on or before 16 weeks then we will donate your sofas to a good cause and you will lose your money.
Collection: Customers that choose to collect will need photo id and the card they used to pay. Collection is from our Northampton showroom (See showroom for address and opening hours) Once your new sofa(s) are at the showroom then you will be called and we need you to collect within 14 days from the call. Sofas must be inspected prior to collection, with our low price delivery its always best to choose for us to deliver your new sofas as the delivery drivers are trained to look out for any sharp objects in the packaging or attached to the sofas while being transported. So for a small fee let us do the hard work for you.
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Cancelling your order You can cancel your order at any time up to 24 hours before delivery for a full refund unless you ordered a fabric sofa or bed from our ‘custom made British Designs’ where your new item is made especially for you, if you cancel after you order you can be refunded but it will be minus 25% of the purchase price as we may not be able to re sell the colours/fabrics you chose to have your new sofa made in. So make sure you are happy with the colours you choose. Refunds will be made within 14 days. Please call or e mail email@example.com stating you wish to cancel you order with your order number, name address and contact number and a reason which will help us with future orders. If we are keeping your sofas until you need them then we are unable to refund you after 16 weeks has elapsed. so make sure you collect in time.
Returning Goods On delivery As long as the delivery men haven't already left your home, Simply ask them to take your sofa(s) away again if your not happy and if they are not what you expected, we will then refund in full within 14 days UNLESS you ordered a sofa, bed or mattress that was hand made exclusively for you, if this was the case then you will be refunded minus 25% Admin Fee.
Returning goods after they have been delivered or if you collect or once the delivery men have already left your property:- Within 14 days of delivery we can come and collect the goods and you can be refunded minus 25% as we will not be able to re sell the item(s) as new, please e mail firstname.lastname@example.org stating you wish to return the items, we will collect within 21 days, you will be refunded within 14 days from the date we collect the sofas
We do our best to make sure the measurements are perfect but they can vary by up to 1-9cm, we cannot accept returns if damaged by the delivery drivers unless they are noticed on the day of delivery. Sofas are obviously brand new, so if the seats feel harder than you expected once we have delivered, they are pocket sprung so will get softer with time.
AFTER SALES INFO
On the rare occasion a fault arises then don’t worry your covered with a 12 month manufactures guarantee*, please contact The Sofa King Ltd Via the e email below with ALL of the following information :-
Telephone numbers inc mobile,
Full address inc postcode,
The date purchased,
Your receipt/order number,
A full description of the fault,
Two photos of the item(s) from a few feet back so we can see the whole sofa(s) and a 3rd photo a little closer of the fault(s) (If Possible)
The batch number(s) of each faulty item(s) these are located under the sofas or under the footrests if reclining on a white label.
E Mail ALL of this info to;- email@example.com
What happens Next
Once we receive this information it is passed onto the manufactures and you will be contacted within 21 days. The manufacturers may decide to send a technician to your home to fix the issue, if the technician deems the fault un-fixable or not a manufactures fault they will complete a report. The manufacturer will then inform us if they are sending a replacement part and any course of action they deem acceptable. (replacement part’s can take up to 12 weeks to arrive) we will keep you informed as and when the manufactures contact us and once any replacement parts arrive you will be contacted to arrange for the technician to visit your home to repair the fault. As responsible retailers we would hope all issues are resolved within 90 days from the original e mail, if you feel the fault is a danger then please do not use the sofas or do what ever you feel necessary to make them safe, if you are unable too then we can send someone to do this for you.