T + C's + Aftercare
Sofa King All Sofas are 100% Safety Standards: Fire Safety UK BS 5852 Compliant
Terms and Conditions for The Sofa King Ltd
(After Care Service Is At the Bottom Of The Page)
Company Number 06810349
VAT Number 857738373
Telephone 01327 227390 or 01604 760105
Building ONE, Royal Ordnance Depot, Weedon, Northampton, NN7 4PS Tel 01327 227390
By using and purchasing from this website or in store you are agreeing to these terms and conditions. This is displayed in the showroom and a copy is available to take away.
To be eligible to purchase Products on this website you must:
(a) Be capable of entering into binding contracts; and
(b) Be at least 18 years old.
(c) Provide your real name and contact details (including e-mail); and
(d) a valid delivery address in the United Kingdom (mainland only)
What Happens Once You Order: So, we have made it very easy:- Once you have gone through checkout and paid for your new sofa(s) within 24 hours your order status will change from 'Awaiting fulfillment' to 'Pending' which means your new suite is in the process of being picked from stock or the factory have your order to be made. Once ready for delivery the status will change from 'pending' to 'awaiting shipment' which means you will receive a phone call asap to arrange a delivery date. You don't book in a delivery day when you order, we have tried this system which is popular on other web sites but it doesn't work, its just a clever way to get you through checkout and to get your money then they call you and arrange a different day! Here at The Sofa King deliveries are booked in by Sofa King staff by telephone and not on line, that way mistakes don't happen and you get delivery when you want delivery.
Payment The price of the Products will be the amount set out in the Order. Prices are liable to change at any time, but subsequent price changes will not affect the price for the Products stated in your Order at the time of placing your Order.
Payment can be made on line or in store by credit or debit card, bank transfer (details available upon request), Cash (In store Only) Or PayPal.
Availability All items are subject to stock availability if it says in stock then the sofas will have been made and are either here in our UK warehouse or on there way from the manufacturers on the rare occasion of a delay then we will inform you as soon as possible if the item(s) you have ordered, may be delayed and offer you a refund if you cant wait or if you prefer an alternative.Sofas that are from the Royal English fabric collection take either 14 working days or 28 working days (see individual listings) to make and delivery is within 28 days from being made.
Leather Here at The Sofa King we use the best quality top grain leather on the sofas marked top grain/cow hide leather, then if it says 100% all over then it has real leather ALL OVER back, sides and front etc (Best Of The Best), otherwise its Cow Hide/top grain Leather on the main parts of the sofas and has a leather match to non wearing areas. We use 100% Leatherair on sofas marked ‘Leathgerair’ (Leatherair is actually a hard wearing fabric that replicates real leather, please don’t get leatherair confused with plastic cheap sofas which we do not sell!, Leatherair conforms to your body temperature, is very hard wearing and rub tested to the max, its scratch resistant (not scratch proof) which means is perfect for kids and pets. Then All other sofas inc the Rocky, Brisbane, Duo, Sienna, Tuscany, Lisbon, Roma, Ravello are made using quality bonded leather which is made by bonding man made materials with small leather off cuts, its then dyed and glued onto the backing all ready to withstand today’s hectic lifestyles. Again don't get bonded leather confused with plastic sofas that we do not sell. If you need advice on leather sofas and suites then please contact us before you order, we are always here to help.
Warranties Our products are manufactured to the highest quality, the vast majority in the United Kingdom. Sofa King Sofas come with a full one year genuine manufacturers warranty from delivery except ex display items which do not come with any form of manufactures warranty, so please 'bare that in mind when buying an ex display sofa(s), as responsible retailers if a fault arises with an ex display item within 30 days report it as usual supplying the details below and a member of staff will look at helping with the issue. All other products sold in store or on line are warranted against manufacturing defects only, The Sofa King Ltd reserves the right not to apply the warranty in cases of inappropriate use or when the product has been tampered with by a third party or interventions by non-authorized personnel, the use of 'raisers' is not recommended and will void the manufactures warranty and clips/joining mechanisms on corner suites are not included in the manufacturers warranty,care must be used when moving corner suites once installed. All items sold are only suitable for domestic use only and damage caused by belt buckles, shoes and jewelry would not be deemed a manufacturers fault.
Factory holiday delays: As we use British manufacturers to make our Royal English fabric sofas they usually take 14 days or 28 days to make depending on the design you choose BUT all orders taken from the 22nd of March 2018 to the 9th of April 2018 will be made after the 9th of April due to factory Easter holidays.
Delivery Our 5* delivery service includes taking sofas and suites into your home and setting them up, when we deliver your new item and all staff have to carry out a risk assessment prior to entering your home, so clear any hallways and obstructions, be nice to the delivery drivers they work very hard..We are unable to set up the beds or mattresses due to health and safety unless they are set up in a lounge but we do not go into customers bedrooms. We do our best to deliver within 28 working days of your new sofas being made or from ordering if in stock, so if it says 'hand made in 4 weeks' you will be delivered too within 28 days from the 4 weeks it takes to make your new sofa(s) and the same on the sofas that say 'hand made in 14 days' they will be delivered within 28 days after they are made. If we foresee a delay we will contact you as soon as we know.
We are not liable for damage to your home, carpets, walls or doors or any breakages.
If you are paying the £40 for us to take away your old sofa(s) then we can only take away the same amount of items that we are delivering.
On the rare occasion due to unforeseen circumstances we are unable to deliver on the day given, you will be contacted and given a different delivery day. This is rare but can be due to mechanical problems, illness or traffic due to accidents, any alternative delivery days will be within 21 days of the 1st delivery day.
The delivery fee includes set up of your sofas by trained staff, if you choose not to have your sofas set up then we are not liable for damage or injury if you choose to set them up yourself. The delivery drivers are trained to look out for any sharp objects in the packaging or attached to the sofas while being transported. So stay safe and always let us set them up and do the hard work for you.
We are only able to keep your sofa(s) for 12 weeks from the date you order. If the sofa(s) are not delivered or collected on or before 16 weeks then we will donate your sofas to a good cause and you will lose your money.
Collection: Customers that choose to collect will need photo id and the card used to pay. Collection is from our Northampton showroom (See showroom for address and opening hours) Once your new sofa(s) are at the showroom then you will be called and we need you to collect within 14 days from the call. Sofas must be inspected prior to collection, with our low price delivery its always best to choose for us to deliver your new sofas as the delivery drivers are trained to look out for any sharp objects in the packaging or attached to the sofas while being transported. So for a small fee let us do the hard work for you.
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Cancelling your order You can cancel your order at any time up to 24 hours before delivery for a full refund unless you ordered a fabric sofa from our ‘Royal English' collections, that say 'hand made in 14 days or hand made in 4 weeks’ so your new item is made especially for you, on these items that are hand made, if you cancel after you order you can be refunded but it will be minus 25% of the purchase price so only order if you are 100% and if you have measured up, if Royal English sofas do not fit through your doorways then we can refund but it will be minus 25% Refunds will be made within 14 working days. Please e mail firstname.lastname@example.org stating you wish to cancel you order with your order number, name address and contact number and a reason which will help us with future orders. If we are keeping your sofas until you need them then we are unable to refund you after 16 weeks has elapsed.
Returning Goods On delivery As long as the delivery men haven't already left your home, Simply ask them to take your sofa(s) away again if your not happy and if they are not what you expected, we will then refund in full within 14 days UNLESS you ordered an ex display sofa Or a sofa, bed or mattress that was hand made exclusively for you, if this was the case then you will be refunded minus 25% Admin Fee.
Returning goods after they have been delivered or if you collect or once the delivery men have already left your property:- Within 14 days of delivery we can come and collect the goods and you can be refunded minus 25% as we will not be able to re sell the item(s) as new, please e mail email@example.com stating you wish to return the items, we will collect within 21 days, you will be refunded within 14 days from the date we collect the sofas and ask you do not use them.
We do our best to make sure the measurements are perfect but they can vary by up to 1-10cm, we cannot accept returns if damaged by the delivery drivers unless they are noticed on the day of delivery. Sofas are obviously brand new, so if the seats feel harder than you expected once we have delivered, they are foam and or pocket sprung so will get softer with time.
We do our best to make sure prices are correct but mistakes happen we are only human, if a pricing error has uncured you will be notified within 24 hours of ordering and made aware of the mistake and refunded in full. We never intend to mislead our customers.
AFTER SALES INFO
On the rare occasion a fault arises with your new sofa, then don’t worry your covered with a 12 month manufactures guarantee*, please contact The Sofa King Ltd Via the e email below with ALL of the following information :-
Telephone numbers inc mobile,
Full address inc postcode,
The date purchased,
Your receipt/order number,
A full description of the fault,
Two photos of the item(s) from a few feet back so we can see the whole sofa(s) and a 3rd photo a little closer of the fault(s) (If Possible)
The batch number(s) of each faulty item(s) these are located under the sofas or under the footrests if reclining on a white label.
E Mail ALL of this info to;- firstname.lastname@example.org
What happens Next
Once we receive this information it is passed onto the manufactures and you will be contacted within 21 days. The manufacturers may decide to send a technician to your home to fix the issue, if the technician deems the fault un-fixable or not a manufactures fault they will complete a report. The manufacturer will then inform us if they are sending a replacement part and any course of action they deem acceptable. (replacement part’s can take up to 12 weeks to arrive) we will keep you informed as and when the manufactures contact us and once any replacement parts arrive you will be contacted to arrange for the technician to visit your home to repair the fault. Occasionally we will collect the sofa for repair which can take up to 28 days to return back to you. As responsible retailers we would hope all issues are resolved within 90 days from the original e mail, if you feel the fault is a danger then please do not use the sofas or do what ever you feel necessary to make them safe.
*Except Ex Display Sofas