Q- Can you take away our old sofas when you deliver the new ones?
A- Yes we can its £40 and you pay the drivers directly on the delivery day, we don't take the money upfront just incase you manage to dispose of them yourselves. Just pop a note in additional comments saying you want your old sofas taken away and our delivery staff will be ready on the delivery day.
Q- On the Royal English Sofa King fabric sofas that are hand made to order in 14 days can we choose a different colour or fabric other than what's here on the web site?
A-Yes you can! in our showroom we have over 100 fabrics to choose from, we are unable to list them all on the web site as the list would go on and on but the ones listed here on line are our most popular colours/fabrics, but if you prefer a different colour/pattern or fabric its definitely worth a trip if you live near our Sofa King showroom click here for directions
Q- Can you send swatches on the fabric or leather out in the post?
A- All the fabric swatches are in our showroom but we are unable to send out samples in the post sorry.
Q- Where do you deliver too?
A- If you click here (Delivery Explained) it shows a map of where we deliver too, if your town is in the green, blue or purple section then your in luck we can deliver too you and for FREE!
Q- Can we collect if we are outside the delivery area?
A- You can yes, you will be contacted once your sofas are ready to collect for opening hours click here
Q- Why is my order still saying pending?
A- Once you order and pay the status of your order will quickly change from 'awaiting fulfillment' to 'pending' which just means your sofa is being picked from stock or the manufacturer now has your order and has started making it. Then it will change to 'awaiting shipment' which means you will be contacted within a few days to sort out delivery once we schedule a delivery run to your area which will be within the time scale for details of delivery time click here
Q- Why can't Sofa King deliver the next day?
A- We use our own delivery staff to deliver our sofas and set them up in the room of choice for free, that way we know the sofas are delivered safely and with-ought damaging them, we deliver all over the UK so we need to arrange delivery 'runs' ie deliver up to 10 sofas a day and during the sale we are busier then ever but we try our hardest to deliver as fast as we can. Lots of internet shops advertise next day delivery but sofas are delivered on a pellet and left outside your house and its up to you to get them in and set them up (we do all that for free) or once you pay they then tell you they cant deliver the next day but to refund you would take ages so they hope customers will wait.
Q- How fast is delivery?
A- We deliver within 28 days during our Sofa King amazing Summer SALE (read all about delivery here) to make sure we can deliver to your area for free. When we are less busy we can deliver within 7 days.
Q- Can we collect from Sofa King?
A- Yes you can, from our Northampton showroom, we will need photo id and the card you used to pay when you collect which helps eradicate fraud.
Q- Do you have a Sofa King showroom?
A- We do yes in Northamptonshire, we can't display all the sofas we sell here on line as the showroom is not that BIG but you can see what we do have on display by clicking here
Q- How long has the Sofa King been trading?
A- 18 Years! we have seen so many changes in retail, we used to have lots of showrooms but realized a few years ago 90% of our customers were buying our sofas on line, so we closed all but ONE showroom which enabled us to reduce our prices even more which has kept our prices Sofa King Low!
Q- Are you anything to do with SOFA KING in Scotland or sofakings?
A- NO we are not! We have noticed a few copy cat sofa Kings opening up especially on line so be careful our solicitor has been informed!
Q- Can i telephone you?
A- You can yes on 01327 227390 the office is in the very busy showroom so staff are often dealing with customers if you get the answer machine just leave a message and we will call you back.
Q- Is it true the Sofa King name was banned?
A- No! the ASA (Advertising Standards Authority) banned an advert 10 years ago because 3 people in the UK complained about our slogan 'where the prices are Sofa King low' We appealed against the ban and a judge ruled in our favour, I later found out it was a large corporate sofa store that had complained when the manager came in on his last day and explained, apologized and bought a sofa!. Silly really its what helped make us the UK's number one independent sofa store we are now, so big lol
Q- Why are your prices so much lower than DFS or SCS Etc?
A- Simple, we don't employ commission earning sales staff, over paid commission earning managers or directors and we keep our costs down by not having lots of expensive showrooms, after 18 years we know quality sofas sell well, we know to keep the prices low and our customers keep recommending us.
Q- Do you offer finance?
A- So called interest free finance is not interest free! Its added the price of the sofa so we choose to keep the prices low and not offer finance, if you can get finance in a sofa shop, you can get a credit card on line in seconds, then buy a sofa outright, pay the card off quickly and every month and that way you get to save money not buying an over priced sofa!
More questions and answers soon
The Sofa King