- T + C's + After Care
T + C's + After Care
All Sofas are 100% Safety Standards: Fire Safety UK BS 5852 Compliant
Terms and Conditions for The Sofa King Ltd
(After Care Service Is At the Bottom Of The Page)
The Sofa King Ltd,
10 – 12 Towcester Road,
St Leonards Road,
Company Number 06810349
VAT Number 857738373
Telephone 01604 760105
By using and purchasing from this website or in store you are agreeing to these terms and conditions
To be eligible to purchase Products on this website you must:
(a) Be capable of entering into binding contracts; and
(b) Be at least 18 years old.
(c) Provide your real name and contact details (including e-mail); and
(d) a valid delivery address in the United Kingdom (mainland only)
Payment The price of the Products will be the amount set out in the Order. Prices are liable to change at any time, but subsequent price changes will not affect the price for the Products stated in your Order at the time of placing your Order.
Payment can be made by credit or debit card, bank transfer (details available upon request) or PayPal..
Availability All items are subject to availability on the rare occasion an item will show as in stock but it may be out of stock.. We will inform you as soon as possible if the item(s) you have ordered are not available and we will advise you if their may be a delay.
Leather We only sell sofas that are made using the best quality leather. We use the best quality full grain leather on the sofas marked cow hide if it says 100% all over then its leather ALL OVER back, sides, front otherwise it has leather match to non wearing areas. We use 100% Leatherair on sofas marked ‘Leathgerair’ (Leatherair is a fabric that replicates leather, please don’t get leatherair confused with plastic cheap sofas which we do not sell!, Leatherair conform to your body temperature, is very hard wearing and rub tested to the max. All other sofas are made using quality thick quality bonded leather which is made by bonding man made materials with leather off cuts, its then glued and dyed ready to withstand today’s hectic lifestyles. For more information on our leather feel free to call the office and ask for advice we are proud of the leather sofas we sell.
Warranties Our products are manufactured to the highest quality, the vast majority in the United Kingdom. Sofa King Sofas come with a full one year genuine manufacturers warranty, except ex display items which do not come with any form of guarantee. Products are warranted against manufacturing defects only, The Sofa King Ltd reserves the right not to apply the warranty in cases of inappropriate use or when the product has been tampered with by a third party or interventions by non-authorized personnel, the use of 'raisers' is not recommended and will void the manufactures warranty. All items sold are only suitable for domestic use only.
Delivery to main land England, Wales (We do NOT deliver to Scotland, Ireland or any Channel Islands) Our 5* delivery service includes taking items into your home and setting them up, when we deliver your new item and all staff have to carry out a risk assessment prior to entering your home, so clear any hallways and obstructions, be nice to the delivery drivers they work very hard..
We are not liable for damage to your home, carpets, walls or doors or any breakages.
On the rare occasion due to unforeseen circumstances we are unable to deliver on the day given, you will be contacted and given a different delivery day. This is rare but can be due to mechanical problems, illness or traffic due to accidents, any alternative delivery days will be within 21 days of the 1st delivery day.
If you have chosen our 5*+ Delivery (where we take away your old sofas for £69), then we allow the drivers Half an hour to get your sofas out, if they are unable too remove them safely ie they don't fit through doors, then we will deliver your new sofas as usual but leave your old suite, you will be refunded £29 as our drivers did try.
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Cancelling your order You can cancel your order at any time up to 24 hours before delivery FOR A full REFUND but If you ordered a fabric sofa from our ‘custom made British Designs’ you can be refunded but it will be minus 25% of the purchase price as we may not be able to re sell the colours/fabrics you chose to have your new sofa made in. Refunds will be made within 14 days. Please e mail firstname.lastname@example.org stating you wish to cancel you order with your order number, name address and contact number and a reason which will help us with future orders.
Returning Goods On delivery As long as the delivery men haven't already left your home, Simply ask them to take them away again if your not happy and if they are not what you expected, we will then refund in full within 14 days UNLESS you ordered a sofa that was hand made exclusively for you in the fabrics you chose if this was the case then you will be refunded minus 25% as we may not be able to re sell the sofa(s) in the colours/fabrics you chose
Returning goods after they have been delivered or once the delivery men have left your property:- Within 14 days of delivery we can come and collect the goods and you can be refunded minus 25% as we will not be able to re sell the item(s) as new, please e mail email@example.com stating you wish to return the items, we will collect within 21 days, you will be refunded within 14 days from the date we collect the sofas
We do our best to make sure the measurements are perfect but they can vary by up to 1-9cm, we cannot accept returns if damaged by the delivery drivers unless they are noticed on the day of delivery. Sofas are obviously brand new, so if the seats feel harder than you expected once we have delivered, they are pocket sprung so will get softer with time.
AFTER SALES INFO
On the rare occasion a fault arises then don’t worry your covered with a 12 month manufactures guarantee*, please contact The Sofa King Ltd Via the e email below with ALL of the following information :-
Telephone numbers inc mobile,
Full address inc postcode,
The date purchased,
Your receipt/order number,
A full description of the fault,
Two photos of the item(s) from a few feet back so we can see the whole sofa(s) and a 3rd photo a little closer of the fault(s) (If Possible)
The batch number(s) of each faulty item(s) these are located under the sofas or under the footrests if reclining on a white label.
E Mail ALL of this info to;- firstname.lastname@example.org
What happens Next
Once we receive this information it is passed onto the manufactures and you will be contacted within 21 days. The manufacturers may decide to send a technician to your home to fix the issue, if the technician deems the fault un-fixable or not a manufactures fault they will complete a report. The manufacturer will then inform us if they are sending a replacement part and any course of action they deem acceptable. (replacement part’s can take up to 12 weeks to arrive) we will keep you informed as and when the manufactures contact us and once any replacement parts arrive you will be contacted to arrange for the technician to visit your home to repair the fault. As responsible retailers we would hope all issues are resolved within 90 days from the original e mail.