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PLEASE READ
THE TERMS & CONDITIONS AND ACCEPT AT THE BOTTOM OF THE PAGE TO
PROCEED TO CHECKOUT.
1. All our
furniture is manufactured to all the relevant British Safety Standards and Fire
regulations.
2. When your new furniture is delivered, the driver will have a copy of the
reference number and the description that went with your item or items from the
web site. Once you are 100% happy that the description matches the furniture
delivered, you will be required to sign for the item. If there is a problem
with your purchase then you must inform the driver and he will take it away. If
the description does not match the furniture you will get a 100% refund paid
into your Paypal account within 4 days, giving our staff time to check the
discrepancy.
3. The Sofa King drivers are employed to deliver your new furniture to your
front door only. However, they will, at their discretion, also carry the suite
into your home. The Sofa King accepts no responsibility for damage to the suite
or your home once through your door. If the furniture does not fit through the
door or there is no safe means of access, then you are entitled to a refund
minus your delivery charge and a administration charge of £50, so please ensure
it will fit before ordering. If this is the case the driver will take
away the furniture and you will receive your refund, less the administration
charge, within 4 days paid into your paypal account.
4. We cannot offer a manufacturer´s guarantee, If you want a full one-year
guarantee then you must buy the furniture at the full price from the catalogue
company. We buy these sofas at such a discounted price we do not have the right
to manufacturer´s guarantee. We do however offer a standard 7-day guarantee on
the structure of the sofa. We must have been contacted within 7 days and will
offer a refund or exchange subject to one of our trained staff inspecting the
furniture at your home within 7 days of you contacting us.
Your statutory rights are not affected.
5. In the unlikely event of any part of your order being missing, it will be
dispatched to you within 48 hours of you calling us.
6. In some cases the underneath of the sofa may have damage to the dust cover
(the dust cover is the thin material that manufacturers staple to the bottom of
the furniture to hide the springs and workings) or the bottoms of the feet or
legs may be scratched. This is caused when loading or from being moved around /
stacked in the warehouse and as the bottoms of the sofas cannot be seen The
SOFA KING reserves the right not to include the bottoms of the sofas in its
description of any damage.
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