Frequently asked questions
Can I visit the showroom and purchase my furniture direct rather than on line as I like to see and try out furniture?
Definitely! In fact we recommend this, when we have a sale on we stop selling stock from the web site and concentrate on selling stock from the showroom, this is because we sell so much stock we would never want to double sell an item and let anyone down. We recommend customers visit the showrooms as they can sit on and test the exact sofa, suite or item of furniture that will actually end up in there home! You can see how the grading system works just how big something is in the flesh rather that from a small picture. We also take all forms of payment in the showroom inc credit and Debit cards and cash. You can collect the same day or if you live within our delivery area we can guarantee delivery within 7 days! Staff are available in the showroom to help with any questions. We promise not to hassle you at all and we don’t wear silly suites are try and intimidate you into buying anything. The prices alone sell my stock!
How can The Sofa King sell brand-name sofas at so much less than they originally cost from the catalogue company?
Simple, as long as the catalogue companies and manufacturers keep selling so many sofas and as long as their returns policy doesn't change, we will keep buying them in bulk and selling them at knock down prices.
Why should I buy my furniture from The Sofa King and can I trust the company?
Firstly, with regards to trust, we pride ourselves on trust and unlike many internet sites that are run from someone's garage, The Sofas King is a successful high street shop with a large warehouse and an impeccable reputation! So, in the unlikely event of a problem, you can come and see us face-to-face. We are not just an e-mail address. The main reason we have sold so many sofas is that you cannot buy such quality furniture at such incredibly low prices and have it delivered so quickly. We are also small enough to care, but big enough to cope.
Can I pick up my furniture to save the delivery cost?
Yes just fill in the form and do not tick the box for delivery. Please note that your furniture must be collected within 14 days of payment. Once we receive your order we will contact you to discuss a suitable day for pick-up (normally Monday to Saturday 10am to 4pm) That way we can have your order ready for you at our Northampton warehouse. We will need 24 hours notice and full payment must have been received before you can collect your furniture.
Can I come and see the furniture I want to buy before I commit and buy on line?
Yes, we encourage this; you are welcome to view the furniture prior to buying it. But please bear in mind you may miss out if someone else buys it before you.
Can I save any money if I buy from your high street shop rather than on line?
No, the shop prices are the same as the web site prices, but your delivery may be quicker, as when any items are sold from the shop, delivery is booked on payment.
Why don't you publish the original retail prices of the sofas so I can see how much money I am saving?
The catalogue companies change their prices very often and they have sales themselves. This makes it difficult for us to confirm the retail prices. Most of our furniture can be seen in the catalogues or on the catalogue companies´ web sites, so you can compare the prices yourselves. In many cases our prices are 50% lower.
Can the sofa king buy my old suite, part-exchange it or just take it away?
We are sorry but our drivers deliver a lot of sofas every day and don't have the time or the space to take away your old suite. We are also unable to offer part-exchanges and buy sofas from the public.
What happens if the delivery men can't get the sofa though my front door?
You will receive your money back minus the delivery charge and a £50 administration charge. So please make sure you measure up before you make your order. Please refer to the terms and conditions page.
Does The Sofa King offer a guarantee on their sofas?
We cannot offer a manufacturer's guarantee; if you want a full one-year guarantee then you must buy the furniture at the full price from the catalogue company. We buy these sofas at such a discounted price we do not have the right to manufacturer's guarantee. We do however offer a standard 14-day structural guarantee. Please refer to the terms and conditions page.
How do I pay for my furniture?
We accept Paypal or you can visit us in our warehouse and pay with cash or Credit/Debit card...
Will you confirm my order?
When your order has been received and processed an order acknowledgement screen will be generated. Please print this out and keep it for your personal records. We will also send you an e-mail confirming your order.
Can I get a VAT receipt?
We will send you a VAT receipt once the 7-day guarantee has expired. In order to receive a VAT receipt, please email us after the 7-day period with your invoice number or if you buy in the showroom you will be given a receipt straight away.
How soon will my sofa be delivered and how much does it cost?
At the moment we deliver to Northampton and surrounding areas. Just type your post code into the delivery section's box and it will say how much it will cost to have your furniture delivered or call 01604 760105. If your outside the delivery area you can always collect. Once your order has been placed you will be contacted by a customer service representative within 48 hours of the order to arrange delivery. We will offer you a delivery day within 7 working days of your order. Your delivery time will be between 8am and 7pm, Monday to Saturday. We regret we cannot offer a preferred date or time. You must ensure that someone over 18 years old is available on the delivery date to check and sign for your new furniture.
Do your prices change during the year?
The Sofa King reserves the right to change its prices at anytime, but obviously not once someone has paid for an item.
